Hotel Mercury By Alegria Santa Susanna, Santa Susanna

My stay at the hotel was a bit mixed. The rooms were not the best, with some issues like broken furniture and cleanliness problems, but they were decent for basic needs. The service was a bit hit or miss, with some staff seeming indifferent to complaints and being overly focused on selling extras. The location was alright, a quiet area but not very convenient for restaurants. The dining experience left a lot to be desired, with limited options and not much appeal. Overall, a somewhat underwhelming stay.

The hotel offers basic amenities and average dining options, but the staff is friendly and helpful. The location is decent with easy access to transportation. The room cleanliness is satisfactory, but some maintenance issues were noted.

The hotel rooms may appear old and dirty at first, but they are actually bright, clean, and well-stocked with bathroom essentials. The standard rooms offer a decent stay, though some maintenance is needed. The service quality varies, with Carlos and Joan providing good drink service, but other staff members can be rude and unhelpful. The location is relatively quiet but lacks significant attractions nearby, except for a nice beach just across the street. The dining experience leaves much to be desired, especially for families with limited food options. The facilities offered are satisfactory, but improvements in several areas are necessary for a more enjoyable stay.

My stay at the hotel was overall pleasant. The location was great, near the beach and a short walk to shops and bars. However, the rooms were a bit noisy and lacked basic amenities like a refrigerator. The bed was uncomfortable, especially without air conditioning in the heat.

The hotel had clean and spacious rooms, but the air conditioning was subpar. The service was excellent overall, with outstanding animation staff, although some receptionists were less than friendly. The location was convenient, though safety concerns were noted. The facilities were generally satisfactory.

The hotel offers a great holiday experience overall with a few areas to consider. The rooms are clean and basic but lacking some amenities like a fridge or kettle. The noise level can be an issue for light sleepers, suggesting higher floor rooms for a peaceful stay. The dining and entertainment options might not meet expectations, especially for families or guests with specific dietary needs.

The hotel rooms were very basic, a bit outdated reminiscent of the 70s, which was disappointing as my little boy was upset about the split arrangement. On the positive side, the rooms were clean, and the snack bar was excellent. The hotel location was nice and clean, but we felt that Spanish speakers were better attended to. The dining experience was more Spanish-oriented than English and quite basic, lacking variety. The service staff worked hard and were pleasant towards the end of our stay, despite some language barriers. The facilities were decent, with a good choice of drinks and bar snacks available.

The hotel offers clean and basic rooms with a sea view and a balcony. The entertainment and all-inclusive experience could be improved, but the rooms are adequate for a comfortable stay.

I had a mixed experience at this hotel. The rooms were clean and had everything we needed, but the service was quite rude and made us uncomfortable. The location was nice overall, but safety could be improved. The dining was a letdown for my family, and the facilities were average.

I had a mixed experience at the hotel. The rooms, though spacious and very clean, were basic and lacked air conditioning, making it uncomfortable in the heat. The service was friendly overall, with some minor inconsistencies. The location was convenient for accessing the beach and other attractions. The dining options left much to be desired, especially for families with specific dietary needs.